A Support Ticket is a formal request you submit to the SLMC so that the relevant
division can review and respond to your query. Unlike a phone call or walk-in visit, every ticket is
recorded, tracked, and kept on file — ensuring nothing is missed and you always have a reference.
Submit your
query
Fill in the short form and
describe your issue clearly. You will receive a unique reference number immediately.
Response within
2 working days
The responsible division will
review your ticket and respond within 2 working days. You will be notified by email.
Automatic
escalation
If your ticket is not responded to
within the deadline, it is automatically
escalated to senior management — your issue will never be ignored.
Frequently Asked Questions
Check if your question is already answered below.
Applications for registration and renewal can be submitted through the SLMC online portal by completing the relevant application form and uploading the required documents.
Please refer to the instructions and document checklist provided in the relevant registration or renewal portal section before submitting your application.
Requests for Good Standing Certificates can be submitted online through the relevant SLMC service section.
You should submit a request for a duplicate certificate along with the necessary supporting documents and applicable fee.
Registration status can be checked through the SLMC online portal using your registration details.
Processing times may vary depending on document verification and application completeness.
Yes. SLMC supports online payment methods for selected services through the portal.
Didn't find your answer?
Submit a support ticket and our team will respond as soon as
possible.
We are no longer accepting phone calls. We have moved to a smarter, more efficient system that ensures your inquiry receives a prompt and timely response.
Submit a Support Ticket
Your concern is logged as a ticket and our team responds promptly. Track your request anytime with your reference number.
